EDUCATION

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Northwestern University                                                                                                                                          Evanston, IL, March 2026

Master of Science in Engineering Design Innovation


Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)                                                         Mexico City, MX, Dec 2020

Bachelor's in Mechatronics Engineering | Certification in Product Development 

KEY SKILLS

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Design Research: Qualitative Research | Problem Framing | Solution Ideation | Qualitative Research Synthesis

Project Management & Operations: Process & Operations Optimization | Cross-Functional Collaboration | Client-Facing WorkTools & Platforms: SQL (Redash) | Figma | Jira | Linear | ShortcutLanguages: Spanish | English | French

PROFESSIONAL EXPERIENCE

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SCALE AI                                                              Mexico City, MX, Jan 2022 - Jul 2024

Manager, Contributor Experience Improvement, Contributor Success Initiatives

  • Led customer journey optimizations by analyzing user research and implementing key initiatives that increased NPS scores by 20%.

  • Developed data-driven insights to improve user retention and engagement, enhancing contractor experience.

  • Spearheaded the transition of a contractor communications platform, conducting weekly onboarding sessions for 100+ internal teams and thousands of users.


Operations Program Manager, Strategic Projects                                                       

  • Managed large-scale AI product operations for a $2.5M Generative AI project, supporting the delivery of a personalized AI chatbot for a retail client.

  • Led quality operations to ensure high-quality data in an MLOps project, reviewing performance metrics of model training runs to evaluate, modify, and improve training data.


Operations Associate, Strategic Projects                                                                        

Catalog Project

  • Oversaw a team of 50 contractors and participated in the ramp-up of 150% to increase our workforce and meet customer demands, to ensure quality data extraction for a high-profile client, contributing to the development of AI training datasets.

  • Engaged in cross-functional communication with the client and the team engineers to improve the tools created for the tasker workflows, according to the client's needs and expectations.

Data Collection Project:

  • Led the project setup and operational execution of 3 boutique projects for a high-profile client, aiding their AI research initiatives.

  • Created and analyzed customer journeys to develop requirements for the videos collected.

  • Advised clients on how to align our tools to their project objectives to reach the quality standards they aimed for.



RULES CUBE, Canadian IT services and IT consulting                                                                          Mexico City, MX, Jan 2021 - Jan 2022 

Pega Consultant, Business Analysis Team

  • Contributed to the development of a health insurance application, reviewing client requirements and testing for usability and user experience.

ENTERPRISE COLLABORATION PROJECTS

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P&G Studio Project - Home Care Product Innovation 

  • Partnered with P&G's innovation team to develop a physical prototype in a $10B market segment.

  • Conducted user interviews and used customer feedback to refine the product development and ensure our proposal aligned with the company’s intended value proposition and strategy.


Southwest - UI/UX Design for Service Redesign

  • Collaboration to design a digital service improving agent and passenger experiences during flight cancellations, aligning the solution with the airline’s long-term operational strategy and customer care goals.


Climate Action Evanston - Service Design for Home Energy Efficiency Coaching

  • Designed a community service for the non-profit CAE to enable at-home sustainability consultations, providing residents with personalized, actionable energy saving recommendations that support the city’s emission reduction targets.